Warning
Mercaway provides adult consulting, shopping and entertainment services. The selected category is only for adults.
If you enter this category, you certify you are authorized.
Frequently asked questions
Choose among the following topics to get your reply :
The principle of operation of Mercaway eliminates itself any risk of abuse from indelicate shops.
Indeed, the purchases proceed in 4 steps :
Thus,
the shop is paid by Mercaway only if you receive and that you are satisfied with the ordered product.
Mercaway also makes you benefit from
guarantee of good delivery
for all your purchases. You are thus ensured to receive the ordered product such as it was described in the advertisement of the shop or to be refunded.
If you encounter a problem at the time of the purchase (Different, damaged, incomplete or not received Product) the Mercaway Customer Service deals with the litigation and quickly finds a solution to obtain shop
the exchange of the product
or if that is not possible,
the full refund of your order.
The payment of the sales which you carry out on Mercaway is guaranteed for any channel of sale which you use (Shopping Mall, Buy Button, Payment Module...).
1)
Mercaway directly recovers the payment from the customer
A sale on Mercaway proceeds in 4 steps :
You do not have to launch you into complicated steps to recover the payment or to check the solvency of the customer :
it is Mercaway which takes care of everything.
2)
You are paid directly into your bank account
On Mercaway you can be paid by
wire transfer :
the transfers are carried out 7 days after the end of the period assigned to the shop (7, 15 or 30 days according to your choice).
You can modify your banking details constantly, from your account.
3)
In the event of litigation Mercaway intervenes like a third party
In the event of dissension between the customer and you on the nature of the received Product, Mercaway contacts you to make return the product in your offices to judge cogency of the complaint of the customer.
In order to carry out fully its role of retailer and to make the life easier to its community of customers and shops, Mercaway has a Customer Service based in the offices of the company in Paris.
Our team works full-time to answer the questions of the users and to solve the problems which present themselves. In order to preserve the effectiveness, the traceability and the exemption from payment of the service, all the communications are made directly via the site.
You have questions concerning your account or the operation of Mercaway ?
The answer is most probably on the
page. Do not hesitate to consult it.
You are a customer and you encountered a problem at the time of a purchase ?
If you do not receive your order, or if you receive a product which does not correspond to what was indicated in the description of the shop (different or damaged Product), it is enough to record a complaint in the heading "My orders" of your account.
As of reception of the complaint, the team of the Customer Service of Mercaway will quickly intervene with the shop in order to be able to address to you the product in conformity with the order or to carry out refunding.
The payment of your order is carried out by the payment system of Mercaway by SSL encoding certified by Verisign, which operates securely many cards (Carte Bleue, e-Carte Bleue, Visa, Mastercard, Amex, Diners, etc...).
Since the opening of Mercaway, thousands of payments were carried out without the least problem. You can thus buy in all serenity with your credit card on Mercaway.
The personal information received from the shops and customers members at the time of their inscription is held by Mercaway for confidential.
The coordinates of the customer are communicated to the shop to ensure the good delivery of the sold Product. This information is necessary to ensure the course of the transaction and to improve the services offered by Mercaway with its members.
Taking into account the bonds between Mercaway.com and its partners sites, you can have to receive some of their offers by our intermediary.
Your coordinates will not be given to them at anytime.
If you do not wish to receive these offers, it is enough for you to release the option "I wish to receive promotional offers from the partners selected by Mercaway" in the heading "My information" of your account.
The provisions above are the subject of one declaration at the National Commission of Data processing and Freedoms.
Pursuant to the article 27 of the law on the Data processing and Freedoms of January 6th, 1978, you have of a right of access and correction on your information. To exert these rights, it is enough for you to reach on your account on Mercaway or to write to us.
When you place your order, Mercaway checks in real-time with the shop(s) the availability of the products.
The shops are then committed carrying out the dispatching of the available products within the times indicated in the order confirmation.
Add with that the times of routing of the carrier to obtain an approximate time of delivery. In average the total time of delivery should be three or four business days but it is possible for many reasons that it takes more time.
To know when your order was dispatched, we also recall you that you can, constantly, put the question directly to the shop in the heading "My orders" of your account after having selected the concerned order.
In order to be practically sure that the products are not in the course of routing, Mercaway invites you to consult the status for each one in the heading "My orders" of your account after having selected the concerned order.
If you did not receive your product within the times indicated in the order confirmation, we invite you to carry out a
.
In spite of our encouragements, certain shops are sometimes distracted and forget to confirm the dispatching of their order.
If you did not receive your product within the times indicated in the order confirmation, we invite you to carry out one
.
You can ask for the cancellation of the order once this one received, under certain conditions detailed below :
- Retractation must be carried out in the 7 days following the reception,
- The product must be turned over to the shop complete in the packing of origin with all its accessories and documents, in a conditioning identical to the one of dispatching,
- Retractation cannot apply to the reproducible products (CD, DVD, VHS, video games, software...), unless they are still under seals, immaterial products (downloadable software, ringings, logos...) or online services (formula of subscription, hiring, reservation...).
If these conditions are met, it is necessary to record a complaint to the Customer Service of Mercaway by specifying that it is about a request for retractation.
The shop will indicate to you the practical methods for the return of the product. In any event, the shipping fees caused within the framework of a retractation are the responsibility of the customer.
For any other type of problem (damaged, incomplete, different, ever received Product, etc...), the procedure of recording of the complaint is identical :
- Go in the heading "My orders"
- Click on "See Status " of the order concerned
- Select the concerned products
- Click on "Put a question/Record a complaint for the selected product(s)"
The Customer Service of Mercaway will come then quickly into contact with the shop to solve the problem.
An order can be cancelled for several reasons :
- The shop does not find anymore the product in question
- The shop works with daily updates and the product was sold in the course of the day
- The shop went away several days without to have put its account in pause and the sale was cancelled as of its return.
We are conscious that that is frustrating for the customers and we work actively with these shops to prevent that that it does not reproduce.
If your order were cancelled entirely, your card was credited back.
In the case of a partial cancellation, the credited amount corresponds only to the products which were cancelled.
It is not possible to modify the shipping address for an order accepted by a shop.
If you entered a bad address, we invite you to us to indicate it as soon as possible.
To do it, go in the heading
of your account and click on the concerned order. You will then have the possibility of carrying out a complaint or a revival to the shop.
We will then give the good address to the shop, by hoping that it did not already dispatch your order.
You will have also imperatively to modify your shipping address at the time of your next order.
If you did not receive your order, we invite you to carry out a complaint or to carry out a revival with the shop.
To do it, go in the heading
of your account and click on the concerned order. You will then have the possibility of carrying out a complaint or a revival with the shop.
On Mercaway, the shops put their products online and describe them on the product data sheet (comment, guarantee, weight...).
If the received Product does not correspond to the product data sheet, we invite you to carry out a complaint in the heading
of your account, after having clicked on the concerned order.
You must indicate the reason for this complaint and describe the problem encountered the most precisely possible in your message. The shop will revert back to you to explain you the return procedure.
If the product is really different, you will then be refunded for the price of your purchase as well as return shipping fees (on the basis of “colissimo recommandé”).
The shop must objectively indicate the general worn state of the product i.e. its worn state. Mercaway holds at its disposal a specific scale for each type of product :
Like new
- For the books : brilliant and intact cover, included jacket if necessary, no missing pages nor folded, no annotations, intact binding.
- For CD, VHS, DVD and video games : always in the original case without stripes nor wear. All the faces of the product must be impeccable, complete Product.
Very good state
- For the books : very light marks on the cover, included t included if necessary, no missing pages nor folded, no annotations of the text, minimal wear.
- For CD, VHS, DVD and video games : no apparent damage on the case, the small pocket and the product, included note of use, intact teeth of the CD case, no "snow" nor jump of the VHS band or the CD and DVD tracks.
Good state
- For the books : tiny damage on the cover (some marks but not tear), jacket necessarily not included, no missing page (some possible discrete folds) nor annotation, minimal wear of the binding.
- For CD, VHS, DVD and video games : minor damage on the product or the case (stripes or annotations), small pocket and instruction card included, no "snow" nor jump of the VHS band or the CD and DVD tracks.
Correct state
- For the books : some degradations on the cover, annotations but no missing pages, slightly damaged binding.
- For CD, VHS, DVD and video games : damaged small pocket, instruction card inevitably not included.
If you estimate that the real state of your product is really different from the one estimated by the shop. I.e., if there is a difference in at least two ranks (for example a product in good state declared like new), we invite you to carry out a complaint under the heading
after having clicked on the concerned order.
You must indicate the reason for this complaint and describe the problem encountered most precisely possible in your message. The shop will return then towards you to explain you the return procedure.
If the product poses indeed problem, the shop will address a complaint to the carrier. You will then be refunded of the price of your purchase as well as shipping fees (on the basis of “colissimo recommandé”).
On Mercaway, they are SME (Small and medium-size companies) and private individuals who sell their products.
When an order is cancelled by the shop, it means that it already sold the product in question elsewhere than on Mercaway without updating its inventory.
It is as possible as the shop went away without putting its account in mode "pause".
We work actively with these shops to prevent that it does not reproduce.
Of course, the amount corresponding to the cancelled products have been refunded.
A little as for the caddies given up in a supermarket, the lost products are given to the shelf at the end of approximately 30 minutes. Thus, yours should be there again at the end of this time.
The credit card payment is carried out with the secure system of Mercaway by SSL encoding certified by Verisign, with the point of technologies of internet safety.
It will be soon possible to pay by cheque on Mercaway.
The number of your credit card must be filled without space, without point and without feature. The figures should just be indicated. It is also necessary to seize the type of the card, its exact validity date and the checking value of the CC.
It is possible that this problem comes from your internet browser. We thus invite you to restart your computer and to try to buy the product which you wish again, a little later.
Mercaway intervenes as a retailer of the product (since the payment passes through us) and like third party of confidence.
The role of third party of confidence consists in guaranteeing to the two parties that the transaction will proceed well. Thus, the customer can pay in all confidence because it knows that the shop contracted with Mercaway as a supplier for the carried out order.
In the same way, the shop can send the order in all peace because it knows that Mercaway already recovered the money from the customer.
For this reason, and in agreement with the general terms of the site, the credit card of the customer have been debited immediately.
If the shop does not send the product, if the sent product is different from the one ordered or in bad condition, the customer has the possibility of carrying out a complaint. If this complaint is justified, Mercaway will refund the customer after having taken contact with the supplier shop.
To note a product and a shop on Mercaway, go in the details of the concerned order in the heading
.
You will then have the possibility to finalize the transaction by noting the shops.
In order to help the other Mercaway users to make a purchase decision, we ask the customers to note the products and the shops for each order. You will thus receive an email "Order receipt confirmation" a few days after the dispatching of your order.
t is only once this email is received that you will have the possibility to note the product and the shop. For that, go under the heading
and click on the "See status" of the concerned order.
To have more details on a product, you can directly put your question with the shop, from the concerned advertisement by clicking about
.
To contact a shop about a given Product, click simply on
. You will then see the questions and the answers already posed for this advertisement and will have the possibility of posting yours. The questions must exclusively make it possible to raise an ambiguity or to specify the state. It is expressly asked not to use these questions to haggle over the price.
The new indicated prices are those communicated by the editors at the time of the output of the products. We decided not to re-examine these prices according to the market trends for several reasons :
- follow the prices of the market for the hundreds of thousands of references present in our bases finally represents a considerable work, not so useful,
- when the products are rare, force the prices extremely (by seeking to equalize constantly the lowest new prices of the market) could push much shops not to be put online at -50% and would thus decrease as much the diversity of the offer,
- when the products are common, for example in the case of products destocked in the shopping malls, the competition between the various shops makes that the prices end up dropping naturally. Many new shops arriving everyday, that is more and more the case.
To profit from a reduction voucher, it is imperatively necessary to enter the code of the voucher within the field "Use a coupon" at the time you checkout. This field is clearly indicated on the page where you enter your shipping address.
We remind to you that your credit card is debited as soon as the shop confirmed the dispatching of your order. If you already validated the order, unfortunately we will not thus be able to change the amount of this transaction.
Your reduction voucher will remain however valid for your next purchase.
It is possible to have several reduction vouchers. You could, indeed sponsor several friends.
These reduction vouchers are however not cumulable. Thus, you will be able to use only one per order.
Your coupon can not be recognized for several reasons :
If it is a coupon "discovery" intended for new users to carry out a first purchase, it is possible that you entered a bad code or that the validity date of the coupon expired.
If it is a coupon offered to a godfather or to a godson who is not recognized, check that the purchase is carried out starting from the account which received the reduction voucher and that you created your godson account godson by specifying at the beginning the email indicated by the godfather.
You will not be able to profit from the reduction voucher for a sponsorship if the email entered by the godson at the time of its inscription is different from the one given by the godfather at the time of sponsorship.
Your order could also be cancelled :
if our system regards the godfather and the godson as the same person (same name, same address or same payment mode), or
if it considers that the purchaser or a person belonging to the same tax hearth than him (same name, same address or same payment mode) has already carried out a purchase and thus cannot profit from a first purchase coupon or godson coupon.
If you already sold the product which a customer ordered to you, you must refund the sale.
It is not very pleasant for a customer to be seen refunding an order. To avoid these nuisances, it is very important to regularly update its inventory on Mercaway by removing the products which you do not have anymore.
By validating the dispatching, you automatically start the sending of an email confirming it to the customer. The customer thus expects to receive his order in the days which follow.
This is why it is very important to check that the product was indeed dispatched before urging you to confirm it.
If you confirmed an order which you will not be able to deliver, we thank you for agreeing as soon as possible to ask us for the refunding of the customer by logging to your account.
To find the shipping address, go to the heading
then click on the concerned order.
You will have a part "Shipping address" which gives you the address to be printed and to stick on the package.
You will also have a button “Delivery slip” which gives you the slip to be printed and to put in the package with the product.
If the shipping address has the one of the following characteristics :
- incomplete or incoherent
- whimsical
- in post which remains
- destination other than the one of your country.
Thank you not to dispatch as long as we did not give you the green light.
The customer indicated to you that the product was different from what it had ordered either in bad condition. You can thus ask him to return it to you in order to evaluate the cogency of its complaint.
If the complaint is not justified or if the customer does not return to you this product, we will cancel the complaint. In the contrary case, we will return towards you for checking.
It is possible that the procedure of complaint delays the payment of the corresponding sale, but you should not worry for as much. If the treatment of the complaint called into question the payment of the sale, we would return towards you in any event.
No news is good news:)
You will be able to find, in the heading "My payments", the date of the payments already paid, payable or to come.
Already paid :
It is the date corresponding to the amount of the sales for the period that you actually perceived.
To pay :
This date corresponds to the amount of the sales for the period which became payable today but which was not paid yet.
To come :
This date corresponds to the amount of the sales which you accepted but which is not yet payable for the moment, in agreement with the rules of payment detailed below.
The orders of the period are payable 7 days after the last day of the aforesaid period. The periods are of 7, 15 or 30 days according to your choice. The payments must be confirmed by the shop by the validation of the invoices of its sales and credits.
The date of transfer is indicated in the heading "My payments" of your account.
The files of transfer are generated and teletransmitted by Mercaway the first business day following this date. The file is treated thereafter by our bank, Crédit Mutuel, which dispatch payments towards the banks of the accounts recipients.
Each bank can then take a few days before crediting the money to the account .Most of the time, it is also necessary to count a time between the credit of the sum and the online display of your telematic service.
Taking into account the weekends and bank holidays, the time can thus vary from 2 to 5 days on the whole in general.
If your bank were to reject your transfer, we will receive a transfer rejection advice. We will contact you then quickly and will carry out a second payment.
CALCULATION OF THE COMMISSION :
Setting online:
Free and unlimited.
The commission includes a
variable part
calculated with the monthly turnover on Mercaway of the previous month:
- 3.40 % inc. taxes of the price for a monthly turnover
lower than 2,500 €
- 2.00 % inc. taxes of the price for a monthly turnover
ranging between 2,500 et 10,000 €
- 1.80 % inc. taxes of the price for a monthly turnover
ranging between 10,000 et 50,000 €
- 1.60 % inc. taxes of the price for a monthly turnover
ranging between 50,000 et 100,000 €
- 1.40 % inc. taxes of the price for a monthly turnover
higher than 100,000 €
Note: an additionnal commission of 2.00 % comes to be added for the sales made by American Express, Diners Club, JCB, Maestro and Solo.
an additional commission of 2.00 % comes to be added for the products reserved to a major public.
An a
fixed part
applied for any sold Product amount:
- 0.50 € exc. tax (or 0.60 € inc. tax)
CALCULATIONS :
Calculations are made automatically by the site according to the rules detailed above.
Example of the calculation of the amount paid to the shop (outside EU) for a DVD sold 20,00 € inc. tax by Visa card if. The turnover of the previous month was 5,000 € inc. tax.
DVD price: 20.00 € inc. tax
Commission: 0.50 + 2.00 % x 20.00 = 0.90 € inc. tax
In a preoccupation of effectiveness and a clearness, Mercaway does not make it possible to sell the products for which the shelf does not exist already on the site.
For security reasons, each submitted Product data sheet is individually validated.
Taking into account the great number of submissions, it is possible that it takes several days. Anyway, you will be informed by email at the time of the validation, whether your data sheet is accepted or rejected.
The product data sheets can be rejected if the product does not belong to a shelf of Mercaway or if the communicated information is insufficient (for example title = "Volume II" instead of "My life, my work Volume II".
In a preoccupation of effectiveness and clearness, Mercaway does not make it possible to sell the products for which the shelf does not exist already on the site.
If your product belongs to a shelf which is not referred yet in our list, you can ask us to create a new one by
.
On the other hand, it is not authorized to circumvent the rule by using nearby Products : for example, it is not allowed to use the DVD movie data sheet to sell a laserdisc of the same movie, even by specifying it in comments.
As in a store, you have the possibility of putting the products of your catalogue in the shelf.
Your Products will be proposed at several places : in the shelf, the cart of the buyers, ...
To put a product in a shelf, it is enough to select a shelf available in the data sheet of this product, directly from your catalogue. The setting in the shelf is free and immediate.
Only the products whose the product data sheet has one or more image(s) can be put in a shelf. If you have the possibility to scan the small pocket, the cover or the box of your product, you can submit this image by clicking on the button "Browse", present on the data sheet of the product, directly from your catalogue.
The products will remain in the shelf until you remove them yourself by clicking on the button "Remove".
You can put in the shelf an unlimited number of products.
To modify your stock, go in the heading "My Catalogue" of your account.
You will be able to modify an advertisement, to remove a product, to put a product in the shelf or to propose a photograph.
By registering yourself during your first use of the site, you record your name, physical address, phone number and email address. This information is necessary in order to secure the site and to be able to address your orders and your payments to you.
This information will be never accessible on the site by other people but yourself.
You consequently choose a pseudo, which will be the name under which you will appear on the site (for example alibaba).
You also choose a password which will allow you, to you and you only, to reach the details of your account and to manage it.
This information is necessary to the treatment of your sales and purchases on the site. In accordance with the law of the modified January 6th, 1978 you have of a right of access, correction and opposition to your information which can be exerted constantly by using the form below.
The use of Mercaway is authorized for the residents of all the countries.
When a product is available for the sale, the list of the shops and their price quotation appears. To buy, it is enough to click on "Add" opposite the selected seller.
There are several methods to reach the products :
Directly among the offered products :
Click on one of the products presented on the home page or on the various products pages accessible using the shelves.
By the search engine :
Enter one or more keywords in the window of the search engine and click on "Search".
The site turns over you the list of the products whose Product data sheet contain these words. If there are many answers, only the hundred first will be posted. To refine your research, enter more keywords or specify the type of category in the pull-down menu of the engine.
By shelves :
If you do not seek a title in particular, browse the categories which are proposed to you on the home page or the pages books, music, etc...
By thematics :
Click for example on the line "all the CDs at less..." or "the occasions of Mercaway video games" or "Just arrived in books..."
If the researched product is not available anymore :
Use the button "Add to your list" which is on the product data sheet. Mercaway will warn you by email each time the product is put on sale.
If certain pages remain white, we advise you to restart a new session of your browser, then to click on Actualize (or F5). That should function again.
If you forgot your password,
.
If you have the good pseudo and password and that the system brings back you systematically on the page of identification, it is possible that your configuration reacts badly to certain recent modifications. In this case, please carry out the following steps and all should function again normally.
Erase the cache and the cookies
present on the system (temporary files). On the majority of the browsers, this option is accessible in the menus Tools/Internet options, Preferences or Security.
Close all the windows
of your browser.
Start a new session
and type the URL "http://www.mercaway.com" in the bar of your browser. If you had recorded the direct access to your account in your favourites, remove it and create the favourite again.
If that still does not function and that you use Netscape 6.x or a previous version, test by using Internet Explorer or made an update of your browser with version 7.01 (
)
In order that the site functions correctly, your browser must be configured to accept the cookies. The problem probably comes from there.
You must then reactivate them.
To know the procedure of reactivation, consult the assistance of your browser.
If you go away for a prolonged period, you may find it very beneficial to put your catalogue in mode "pause". This option is available in your shop account, click just on "Put in pause my catalogue".
When your catalogue is in mode "pause", all your products are still visible but cannot be bought anymore. There is thus no risk to receive during your absence orders which you would not be able to honour.
As of your return, it is enough for you to deactivate the mode "pause" by clicking on "Reactivate my catalogue" and all your products are again on sale.
If you changed your email address, it is necessary to record your new address in your account, heading "My information".
To receive the emails of Mercaway which inform you about the arrival of a new sale, a desired Product, or important information of the after-sales service of a shop, it is necessary to indicate your exact email address.
We invite you to check it in your account, heading "My information".
If you do not receive our emails :
:
- the address that you indicated by registering yourself is erroneous or your inbox is full,
- the messages coming from Mercaway are regarded as "spam" by your email provider.
Indeed :
to fight against the spam and the viruses (these cumbersome even dangerous mails which invade regularly your electronic mailboxes), more and more of email providers are equipped themselves with anti-spam filters which block emails considered to be "undesirable"; unknown addresses of your list, advertising headings etc and most generally move them in a file called "undesirable mail" or "Spam".
To be sure to continue to regularly receive the emails relative to your purchases-sales, take care that the messages coming from Mercaway are not automatically moved in your file of undesirable mail.
Even if you use the software Outlook Express or Microsoft Outlook to read your emails, it is generally necessary for you to go on your mail online server to parameterize the reception of the messages coming from Mercaway in your inbox.
Each mailbox has its own filters :
:
· Orange
: go to the heading Mailbox of orange.fr, click on the tab "Email" of your Mailbox, then on the file "Undesirable" in the left menu to reach your list of unwanted messages. Select then the messages emanating from Mercaway which you wish to add to your green list (authorized). For that, tick the corresponding box. Then click on the button "not to treat like undesirable".
· MSN / Hotmail
: the free addresses of MSN and Hotmail include all a file "Undesirable mail" which stores the messages judged like intrusive, on standby of consultation. Check that the emails of Mercaway are not redirected there, in which case tick the box corresponding to each one of our emails and click on "This is not a spam", then "I wish to add... @mercaway.com to my green list". Thus the future emails coming from the same sender will be normally consultable in your inbox.
· Free, AOL, Neuf, Alice...
: the anti-spam filters of these mailbox providers are automatically integrated. However, you will have to be connected on your mailbox online to deactivate the filter related to the Mercaway messages if you note that you never receive our correspondences.
The "list" makes it possible to be automatically prevented by email of the availability of the products which interest you more.
Once you found the product data sheet which interests you, open it then click on "Add to the list".
When a shop puts online a product which was not available et, Mercaway automatically sends a mall to all the people who had put this product in their list of wishes.
As soon as a person bought this product, it is not obviously available anymore. Consequently of what, the visitors who arrive after do not see anything anymore.
The only solution to avoid this nuisance is to be fastest :)
We guarantee simply to you that there is no favouritism and everyone is prevented at the same time.
The products which you placed in your list remain there until you remove them, and this, even if you already bought them. You will thus continue to be informed about the update of the stock for these Products.
To remove these Products of the list and to stop receiving emails, remove them from your
.
It is possible that you have opened several accounts on Mercaway and you have forgotten. The list of wishes on one of those forgotten accounts may be at the root of these unexplained alerts.
For you to ensure, click here and enter the email address to which you receive these alerts..
You will immediately receive an email indicating to you all the accounts associated with this address.
If you integrated a product in your list of wishes, that you do not wish however to buy if its price is too high, you have the possibility of modifying your wish by fixing a limit of price beyond which you will not be prevented when it is put on sale.
For that, go to the heading "My wishes" and click on "Modify".
If your question relates to the payment of a period already paid,
.
Concerning the dates of payment to come, you must select the concerned period in your account, heading "My payments".
The payments are carried out 7 days after the last day of the period.
To be paid more quickly and more often, you can choose the number of days of the period (7, 15 or 30 days) in your account, heading "My contract".
The payments must be confirmed by the shop by the validation of the invoices of its sales and credits.
To enter your bank account number, go to your account, heading "My information". We remind you that a bank account number can be used only to credit your account. No operation of debit could thus be carried out.
Since the opening of the site, we practically did not cease making technical changes to try to make the site increasingly secure, simple and effective.
One of our independent sources of ideas and inspiration : the very many mails of our users. The impatience, the requirement and the enthusiasm which come out from all these messages are a very strong motivation for all the team of Mercaway.
Mercaway.com
166 Rue du Faubourg Saint-Honoré
75008 Paris
France
Email : customer@mercaway.com
Tel : +33 (0)825 85 22 45 - Call Center available from 7:00 AM to 10:00 PM (CET) from monday to friday and from 8:00 AM to 8:00 PM on saturday.
Click here to log into your Shop Admin.
If you have any question before opening your shop, please send an email message to : shop@mercaway.com
Choose your question on the left...
Our reply appears here !
The payment of the sales which you carry out on Mercaway is guaranteed for any channel of sale which you use (Shopping Mall, Buy Button, Payment Module...).
1)
Mercaway directly recovers the payment from the customer
A sale on Mercaway proceeds in 4 steps :
You do not have to launch you into complicated steps to recover the payment or to check the solvency of the customer :
it is Mercaway which takes care of everything.
2)
You are paid directly into your bank account
On Mercaway you can be paid by
wire transfer :
the transfers are carried out 7 days after the end of the period assigned to the shop (7, 15 or 30 days according to your choice).
You can modify your banking details constantly, from your account.
3)
In the event of litigation Mercaway intervenes like a third party
In the event of dissension between the customer and you on the nature of the received Product, Mercaway contacts you to make return the product in your offices to judge cogency of the complaint of the customer.
English
(EN)